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FAQ'S

I received the wrong size/item?

In the unlikely event you have received the wrong item, please email us to info@thirtyfive.amsterdam with the following information to ensure that we can get this resolved for you quickly & efficiently:

  • Your order number

  • The name of the item you did not receive

  • The name of the item you received in it's place

  • A clear photograph of the item you have received, including our logo 
     

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!

Do I need to pay for my return?

How can I change my order?

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size

  • Delivery/billing address

  • Adding items to your order

  • Shipping method

My refund is not received

Depending on the service & country you're returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

We have free returns with Paypal. Didn’t pay with paypal? Then you are responsible for the return costs.

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