SHIPPING & RETURNS
PROCESSING
If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.
CARRIERS
The carrier that will deliver your package, will depend on your local post carrier in your Country or it is stated at the shipping method. A few of the carriers are the following:
RETURNS
THIRTY FIVE Jewelry accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition within 14 days (after delivery). If you want to know more about our return policy, please contact us at info@thirtyfive.amsterdam. We will handle your return.
TAXES & DUTIES
Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. THIRTY FIVE Jewelry does not collect fees and has no control over what local governments charge.
OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@thirtyfive.amsterdam Any delivery date or time specified by us is a best estimate only and THIRTY FIVE Jewelry will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, THIRTY FIVE Jewelry does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.
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SHIPPING TIMES
Netherlands: Next-Day (before 22:00 & in case in stock) or 5-7 Days
Germany, Belgium: 5-7 Days
Rest of EU: 7-10 Days
Worldwide Standard: 5-15 Days
Worldwide Express: 7-10 Days
Back-order: 5-15 Days
Free Express Shipping for orders over €70/$80/£60
We send all orders out with a tracking number.
Your tracking number is provided via email after the order is processed by us and the carrier.
